View support case details

View comprehensive information for a specific support case, including full metadata, current status, assigned case owner, and complete comment history with timestamps. Use this to monitor progress, understand next actions, and review the communication timeline.

View request:

query FirmSupportCaseWithComments {
  firmSupportCaseWithComments(caseId: "500VG00000geaSnYAI") {
    caseId
    subject
    description
    status
    caseOwnerName
    firmAccountId
    externalFirmCaseId
    externalFirmCaseNumber
    createdDate
    lastModifiedDate
    comments {
      commentId
      comment
      commentedDate
    }
  }
}

View response:

{
  "data": {
    "firmSupportCaseWithComments": {
      "caseId": "500VG00000geaSnYAI",
      "subject": "Assistance needed for setting up filing calendar for Arizona TPT2 form",
      "description": "We are onboarding a new client 'Retail Solutions Inc' (AvaTax account: 2091462561) and need guidance on setting up a filing calendar for Arizona Transaction Privilege Tax (TPT2) form. The client operates in multiple Arizona jurisdictions and will be filing monthly returns. We have completed the company creation and firm-client linkage. We need assistance with: 1) Determining the correct tax form code for Arizona TPT2, 2) Understanding the filing frequency options available, 3) Confirming the effective date requirements for the filing calendar setup. Client registration details: FEIN 12-3456789, registered in Maricopa County. Please advise on the next steps to complete the filing calendar configuration.",
      "status": "New",
      "caseOwnerName": "Test Owner",
      "firmAccountId": "2091022162",
      "externalFirmCaseId": "SUPPORT-2024-0115-001",
      "externalFirmCaseNumber": "RetailSolutions-Onboarding-001",
      "createdDate": "2025-11-25T02:19:36.000-08:00",
      "lastModifiedDate": "2025-11-25T02:21:19.000-08:00",
      "comments": [
        {
          "commentId": "00aVG00000GIYtFYAX",
          "comment": "Thank you for the guidance on Arizona TPT2 filing calendar setup. We have reviewed the documentation and have a few follow-up questions: For the tax form code, should we use 'AZ-TPT2' or is there a specific numeric code we should reference? The client mentioned they may need to file quarterly instead of monthly starting next year. Can we update the filing frequency after initial setup, or should we configure it differently now? Regarding the effective date - the client's registration becomes active on 2024-02-01. Should we set the filing calendar effective date to match this, or can it be set to the current date? We have completed the company setup with FEIN 12-3456789 and confirmed the Maricopa County registration. Client contact: Retail Solutions Inc, contact person: John Smith (john.smith@retailsolutions.com).",
          "commentedDate": "2025-11-25T02:21:09.000-08:00"
        },
        {
          "commentId": "00aVG00000GIYtFYAY",
          "comment": "I tried setting up the filing calendar again, it works fine now. Thanks",
          "commentedDate": "2025-11-26T02:21:09.000-08:00"
        }
      ]
    }
  }
}