View all support cases for your firm

View all support cases associated with your firm account to provide organization-wide visibility. Use this list to power dashboards, track case volumes and resolution trends, and review the current status of active and closed cases.

View request:

query FirmSupportCases {
  firmSupportCases(input: {
    firmAccountId: "2091022162"
  }) {
    totalCount
    hasMore
    cases {
      caseId
      subject
      description
      status
      caseOwnerName
      externalFirmCaseId
      externalFirmCaseNumber
      createdDate
      lastModifiedDate
    }
  }
}

View response:

{
  "data": {
    "firmSupportCases": {
      "totalCount": 1,
      "hasMore": false,
      "cases": [
        {
          "caseId": "500VG00000gaXq5YAE",
          "subject": "Assistance needed for setting up filing calendar for Arizona TPT2 form",
          "description": "We are onboarding a new client 'Retail Solutions Inc' (AvaTax account: 2091462561) and need guidance on setting up a filing calendar for Arizona Transaction Privilege Tax (TPT2) form. The client operates in multiple Arizona jurisdictions and will be filing monthly returns. We have completed the company creation and firm-client linkage. We need assistance with: 1) Determining the correct tax form code for Arizona TPT2, 2) Understanding the filing frequency options available, 3) Confirming the effective date requirements for the filing calendar setup. Client registration details: FEIN 12-3456789, registered in Maricopa County. Please advise on the next steps to complete the filing calendar configuration.",
          "status": "New",
          "caseOwnerName": "Test Owner",
          "externalFirmCaseId": "SUPPORT-2024-0115-001",
          "externalFirmCaseNumber": "RetailSolutions-Onboarding-001",
          "createdDate": "2025-11-25T02:19:36.000-08:00",
          "lastModifiedDate": "2025-11-25T02:19:36.000-08:00"
        },
        {
          "caseId": "500VG00000hbYu9LAA",
          "subject": "Support needed for configuring New York Sales Tax filing calendar (ST-100)",
          "description": "The new client 'Metro Supplies Corp' (AvaTax account: 4098875210) requires assistance with the filing calendar setup for New York State Sales and Use Tax form ST-100. The client operates in New York City and Albany and anticipates a monthly filing schedule. Company creation and firm-client linking have been successfully completed. We need help with: 1) Clarifying the appropriate tax form code for ST-100, 2) Understanding frequency options for NY, 3) Effective date setup rules for the filing calendar. Client registration details: FEIN 45-1236789, registered with NY DTF. Requesting guidance on the next steps to finalize configuration.",
          "status": "New",
          "caseOwnerName": "Test Owner",
          "externalFirmCaseId": "SUPPORT-2024-0121-009",
          "externalFirmCaseNumber": "MetroSupplies-Onboarding-009",
          "createdDate": "2025-11-27T11:02:48.000-08:00",
          "lastModifiedDate": "2025-11-27T11:02:48.000-08:00"
        },
        {
          "caseId": "500VG00000hbYt3ZAA",
          "subject": "Guidance required for configuring filing calendar for California Sales & Use Tax (BOE-401-A)",
          "description": "We are onboarding a new client 'Pacific Home Goods LLC' (AvaTax account: 3094578124) and need assistance in setting up the filing calendar for California Sales & Use Tax form BOE-401-A. The client has multiple physical nexus locations in Los Angeles and San Diego counties and plans to file quarterly returns. Company creation and firm-client linkage are complete. We require support with: 1) Identifying the correct form code for BOE-401-A, 2) Valid filing frequency selections for California, 3) Guidelines for setting the effective start period. Client registration details: FEIN 98-7654321, registered with CA CDTFA. Please advise on the next steps for completing the filing calendar setup.",
          "status": "New",
          "caseOwnerName": "Test Owner",
          "externalFirmCaseId": "SUPPORT-2024-0120-004",
          "externalFirmCaseNumber": "PacHome-Onboarding-004",
          "createdDate": "2025-11-26T09:14:22.000-08:00",
          "lastModifiedDate": "2025-11-26T09:14:22.000-08:00"
        }
      ]
    }
  }
}