About the program

About the program

This document aims to clarify the processes and deliverables composed within the certification process of Avalara Brazil.

Considering transparency and a better integration experience, the Partner Launch Team presents in this guide all the phases and milestones that need to be achieved during the program.

The partner can be certified at any time but is only considered 'launched' to the market after two customers in production start using the connector. 

The partner is responsible for supporting customers in production and providing the maintenance of the developed connector.

The partner is responsible for providing training and a guide to support customers.

The partner must present an SLA (Service Level Agreement) plan. 

Present a schedule detailing development times, unit tests, and integration tests.

We inform our partners of the importance complying with the rules and determinations of the General Data Protection Law -  LGPD (Law No. 13,709), not disclosing or exposing customer data.