AvaTax API Support
Avalara provides a variety of free and premium support options for customers and developers seeking help.
Open a customer support case
- You can open a ticket with customer support at any time.
- Customer support agents will review your ticket and respond to you via email.
- For immediate help, please call (877) 780-4848 and your call will be answered as quickly as possible.
Browse the Avalara Help Center
- Help text and tutorials are available for a variety of tasks.
- Specific help is available for a wide variety of accounting systems and ERP software.
- For immediate help, please call (877) 780-4848 and your call will be answered as quickly as possible.
Ask a question on the Developer Community Forums
- Discuss your API questions about AvaTax with customers and developers.
- You can also find lots of information in the AvaTax Developer Guide and API Reference.
- Most forums posts receive a response within two business days.
- If your question is urgent, please contact customer support by phone at (877) 780-4848.
Contact Avalara Professional Services
- Problems that require complex tax and legal advice can be handled by Avalara's professional services team.
- Your customer account manager can help match you up with the right team in professional services.
- The professional services team can provide custom solutions tailored to your needs.
Attend an Avalara Developer Webinar
- Avalara holds regular developer webinars that include discussion of development tips and tricks.
- Some webinar sessions may include time for open Q&A.
- If your question is urgent, please contact customer support by phone at (877) 780-4848.
Attend the Avalara CRUSH 2018 Conference
- Our annual CRUSH 2018 conference features direct access to key developers and senior staff members.
- Come join us and learn about AvaTax and ways to handle complex tax compliance challenges.