AvaTax API Support

Avalara provides a variety of free and premium support options for customers and developers seeking help.

Open a customer support case

  • You can open a ticket with customer support at any time.
  • Customer support agents will review your ticket and respond to you via email.
  • For immediate help, please call (877) 780-4848 and your call will be answered as quickly as possible.

Browse the Avalara Help Center

  • Help text and tutorials are available for a variety of tasks.
  • Specific help is available for a wide variety of accounting systems and ERP software.
  • For immediate help, please call (877) 780-4848 and your call will be answered as quickly as possible.

Ask a question on the Developer Community Forums

  • Discuss your API questions about AvaTax with customers and developers.
  • You can also find lots of information in the AvaTax Developer Guide and API Reference.
  • Most forums posts receive a response within two business days.
  • If your question is urgent, please contact customer support by phone at (877) 780-4848.

Contact Avalara Professional Services

  • Problems that require more complex advice can be handled by Avalara's professional services team.
  • Your customer account manager can help match you up with the right team in professional services.
  • The professional services team can provide custom solutions tailored to your needs.

Attend an Avalara Developer Webinar

  • Avalara holds regular developer webinars that include discussion of development tips and tricks.
  • Some webinar sessions may include time for open Q&A.
  • If your question is urgent, please contact customer support by phone at (877) 780-4848.

Attend the Avalara CRUSH 2020 Conference

  • Our annual CRUSH 2020 conference features direct access to key developers and senior staff members.
  • Come join us and learn about AvaTax and ways to handle complex tax compliance challenges.
  • Developer-specific track and sessions to be announced soon.