# About the program

Source: https://developer.avalara.com/services-calculation-en/before_you_begin/about_the_program/

# About the program

This document aims to clarify the processes and deliverables composed within the certification process of Avalara Brazil.

We understand that for us to support partners in all their questions and needs during the development process focus to have a certified and prepared connector for the Brazilian market, some premises and deliverables are extremely relevant during the project.

Thinking about transparency and a better process, the Partner Launch Team presents in this documentation all the phases and milestones that need to be achieved during the program.

1.  The partner can be certified at any time, but will only be considered "Launched" to the market after two customers are in production using the connector.
2.  The partner will be responsible for supporting customers in production and providing the maintenance of the developed connector.
3.  The partner will be responsible for providing training and a guide to support customers.
4.  The partner must present an SLA (Service Level Agreement) plan.
5.  Present a schedule detailing development times, unit tests, and integration tests.
6.  Template model to present the schedule. ATTACHED FILE IN ADDITIONAL RESOURCES SECTION.

**We inform the importance of our partners complying with the rules and determinations of the General Data Protection Law - LGPD (Law No. 13,709), not disclosing or exposing customer data.**

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