# View all support cases for your firm

Source: https://developer.avalara.com/products/returns/integration-guides/managed-returns/yqa5264399151768/

Guide: Avalara Managed Returns API (U.S. and Canada)

# View all support cases for your firm

Learn how to view all support cases associated with your firm account to track case volumes and statuses.

View all support cases associated with your firm account to provide organization-wide visibility. Use this list to power dashboards, track case volumes and resolution trends, and review the current status of active and closed cases.

**View request**:

```
query FirmSupportCases {
  firmSupportCases(input: {
    firmAccountId: "2091022162"
  }) {
    totalCount
    hasMore
    cases {
      caseId
      subject
      description
      status
      caseOwnerName
      externalFirmCaseId
      externalFirmCaseNumber
      createdDate
      lastModifiedDate
    }
  }
}
```

**View response**:

```
{
  "data": {
    "firmSupportCases": {
      "totalCount": 1,
      "hasMore": false,
      "cases": [
        {
          "caseId": "500VG00000gaXq5YAE",
          "subject": "Assistance needed for setting up filing calendar for Arizona TPT2 form",
          "description": "We are onboarding a new client 'Retail Solutions Inc' (AvaTax account: 2091462561) and need guidance on setting up a filing calendar for Arizona Transaction Privilege Tax (TPT2) form. The client operates in multiple Arizona jurisdictions and will be filing monthly returns. We have completed the company creation and firm-client linkage. We need assistance with: 1) Determining the correct tax form code for Arizona TPT2, 2) Understanding the filing frequency options available, 3) Confirming the effective date requirements for the filing calendar setup. Client registration details: FEIN 12-3456789, registered in Maricopa County. Please advise on the next steps to complete the filing calendar configuration.",
          "status": "New",
          "caseOwnerName": "Test Owner",
          "externalFirmCaseId": "SUPPORT-2024-0115-001",
          "externalFirmCaseNumber": "RetailSolutions-Onboarding-001",
          "createdDate": "2025-11-25T02:19:36.000-08:00",
          "lastModifiedDate": "2025-11-25T02:19:36.000-08:00"
        },
        {
          "caseId": "500VG00000hbYu9LAA",
          "subject": "Support needed for configuring New York Sales Tax filing calendar (ST-100)",
          "description": "The new client 'Metro Supplies Corp' (AvaTax account: 4098875210) requires assistance with the filing calendar setup for New York State Sales and Use Tax form ST-100. The client operates in New York City and Albany and anticipates a monthly filing schedule. Company creation and firm-client linking have been successfully completed. We need help with: 1) Clarifying the appropriate tax form code for ST-100, 2) Understanding frequency options for NY, 3) Effective date setup rules for the filing calendar. Client registration details: FEIN 45-1236789, registered with NY DTF. Requesting guidance on the next steps to finalize configuration.",
          "status": "New",
          "caseOwnerName": "Test Owner",
          "externalFirmCaseId": "SUPPORT-2024-0121-009",
          "externalFirmCaseNumber": "MetroSupplies-Onboarding-009",
          "createdDate": "2025-11-27T11:02:48.000-08:00",
          "lastModifiedDate": "2025-11-27T11:02:48.000-08:00"
        },
        {
          "caseId": "500VG00000hbYt3ZAA",
          "subject": "Guidance required for configuring filing calendar for California Sales & Use Tax (BOE-401-A)",
          "description": "We are onboarding a new client 'Pacific Home Goods LLC' (AvaTax account: 3094578124) and need assistance in setting up the filing calendar for California Sales & Use Tax form BOE-401-A. The client has multiple physical nexus locations in Los Angeles and San Diego counties and plans to file quarterly returns. Company creation and firm-client linkage are complete. We require support with: 1) Identifying the correct form code for BOE-401-A, 2) Valid filing frequency selections for California, 3) Guidelines for setting the effective start period. Client registration details: FEIN 98-7654321, registered with CA CDTFA. Please advise on the next steps for completing the filing calendar setup.",
          "status": "New",
          "caseOwnerName": "Test Owner",
          "externalFirmCaseId": "SUPPORT-2024-0120-004",
          "externalFirmCaseNumber": "PacHome-Onboarding-004",
          "createdDate": "2025-11-26T09:14:22.000-08:00",
          "lastModifiedDate": "2025-11-26T09:14:22.000-08:00"
        }
      ]
    }
  }
}
```