# Submit and manage support cases

Source: https://developer.avalara.com/products/returns/integration-guides/managed-returns/lpa4202040200214/

Guide: Avalara Managed Returns API (U.S. and Canada)

# Submit and manage support cases

Learn how to create and manage support cases using the Avalara Managed Returns API for seamless collaboration with Avalara Support.

Firms can create and manage support cases directly through the Avalara Managed Returns API (no separate portal required). This enables smooth integration with firm tools and faster, auditable collaboration with Avalara Support.

Note

Run the following operations with Firm credentials, as they’re managed at the firm level. For details on how to generate your Firm token, see [Connect to the Avalara Managed Returns API](/managed-returns/tvm4716382896853/).

Firms can manage support interactions through the following API operations:

-   [Create a support case](/managed-returns/pob4959401478562/ "Learn how to create a support case with Avalara Partner Support using the GraphQL API."): Submit a detailed support request, including client context and issue specifics to ensure efficient resolution.

-   [Add comment to a support case](/managed-returns/fzf1952613745971/ "Learn how to add comments to a support case to provide updates, technical details, or responses."): Add a comment to provide additional details, respond to Avalara Support questions, or supply updates as new information becomes available.

-   [View support case details](/managed-returns/umh9143068440223/ "Access detailed information about a specific support case, including metadata, status, case owner, and comment history."): Access complete support case information, including current status, assigned specialist, resolution timeline, and the full communication history with timestamps.

-   [View all support cases for your firm](/managed-returns/yqa5264399151768/ "Learn how to view all support cases associated with your firm account to track case volumes and statuses."): Monitor all support cases submitted by your firm with filtering and sorting. Track case volumes, resolution times, and identify trending issues across your client base.