# About the program

Source: https://developer.avalara.com/goods-calculation-en/beforeyoubegin/about_the_program/

This document aims to clarify the processes and deliverables composed within the certification process of Avalara Brasil.We understand that for us to support partners in all their questions and needs during the development process focus to have a certified and prepared connector for the Brazilian market, some premises and deliverables are extremely relevant during the project.Thinking about transparency and a better process, the Partner Launch Team presents in this documentation all the phases and milestones that need to be achieved during the program.

1.  Present a schedule detailing development times, unit tests, and integration tests.  
    [Project Term](<https://www.avalara.com/content/dam/avalara/public/documents/partner/PARTNER LAUNCH BRAZIL - OPENING PROJECT TERM.pdf>)

2.  The partner is responsible for support customers in production and give the maintenance of the developed connector.

3.  To present an SLA (Service Level Agreement) plan. We highly suggest partners to follow the same SLA that Avalara apply in our operation.  
    [SLA](https://www.avalara.com/content/dam/avalara/public/documents/partner/SLA_EN.png)

4.  The partner is responsible for providing training and a guide to support customers.

5.  The partner can be certified at any time, but is only considered "launched" to the market, after one customer is in production using the connector.

6.  We inform the importance of our partners complying with the rules and determinations of the General Data Protection Law - LGPD (Law No. 13,709), not disclosing or exposing customer data.