Avalara Developer Network Developer blog

troubleshooting Posts

Troubleshooting Connectivity Problems

Getting started with any new piece of software can take a bit of time. AvaTax is in use today by tens of thousands of customers processing billions of transactions per year – but they all had to start first by connecting to the software. For today’s article, let’s look at the common challenges you can face when first getting started. Can I contact the AvaTax API servers? First, let’s get the correct URL for AvaTax and verify that we can contact it. AvaTax has four different servers available to choose from: Environment URL Notes Production - REST https://rest.avatax.com For live...

What's a DocStatusError?

So you’re using the AvaTax API, and you attempt to create a transaction just like usual - but this time, you get a new error message: DocStatusError. What does this error mean, and how should my code handle it? What's a Document Status? AvaTax checks the state of a transaction based on the code sent with a CreateTransaction request. As outlined in the previous blog posts Lifecycle of a Transaction and Type of Transactions, when you use a transaction type with a suffix of Invoice, AvaTax will record and save the transaction. It starts out in status saved. If you...